Disabled Access Policy


Access to the property

Due to the great age of this grade 2+ listed property, which has uneven floors, steep steps and stairs, some of the property may be difficult for anyone with reduced mobility to access - in particular the stairs and the cobbled courtyard.

However, access to the ground floor is available, for which ramps have been fitted and the upper floor may be accessed if mobility is not too severe but requires some assistance. Similarly assistance up the cobbles is available.

How we can assist you!

Our staff member who has over 20 years experience and a nationally recognised qualification working with people with disabilities as well as a qualified first-aider, will be happy to help you if you have mobility problems. He will assist you up the cobbled carriageway and provide a special one-to-one tour for you alone within the lower floor of the building or assist you up the stairs (please try to advise us in advance, so that we can make sure there is a staff member available for you!).

Museum

£4.50 per person (which includes private tour), helper free

Guide/Assistance dogs as well as family pets welcome (free of charge).

Parking

There are four parking bays reserved for Blue Badge holders at the rear of the building in the service area.